At LicenseSpark, we want you to be satisfied with your purchase. If you experience a problem with your 3-in-1 Wireless Charging Station, please contact our support team so we can help resolve the issue.
1. Returns
You may request a return if your product is:
- Damaged upon arrival
- Defective or not functioning as described
- Incorrect or different from the product you ordered
To request a return, please contact us within 14 days of receiving your order.
The product may need to be returned in its original condition and, where possible, with its original packaging and accessories.
2. Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible.
We may ask you to provide:
- Your order number
- Photos or videos showing the issue
- Photos of the packaging if the product was damaged during shipping
After reviewing the issue, we may offer a replacement, repair, or refund where appropriate.
3. Incorrect Items
If you receive an item that is different from what you ordered, please contact us within 14 days of delivery.
We will review the order and, where the error is confirmed, arrange an appropriate replacement or refund.
4. Items That Cannot Be Returned
Returns may not be accepted for products that:
- Have been damaged through misuse, accidents, or improper handling
- Show signs of excessive wear or modification
- Are missing essential accessories or parts
- Have been damaged after delivery for reasons unrelated to a product defect
This does not affect any mandatory consumer rights that apply under applicable law.
5. Refunds
Once your returned product has been received and inspected, we will notify you of the outcome.
If your refund is approved, the refund will be issued to the original payment method used for the purchase.
Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.
6. Shipping Costs
If the return is due to a defective, damaged, incorrect, or faulty product, we may cover reasonable return shipping costs where applicable.
For returns for other reasons, the customer may be responsible for return shipping costs.
7. Order Cancellation
If you want to cancel an order, please contact us as soon as possible after placing it.
We will do our best to cancel the order before it is shipped. Once an order has been dispatched, cancellation may no longer be possible and the return process may apply.
8. How to Request a Return
To request a return or refund, please contact our customer support team through the contact information provided on our website.
Please include:
- Your name
- Order number
- Date of purchase
- Reason for the return
- Photos or videos, if relevant
Our team will review your request and provide instructions for the next steps.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us through the contact information available on our website.
LicenseSpark
Website: LicenseSpark.com